Automakers Urge States to Continue Advancing Recall Completion Rates

Oct
9

WASHINGTON, DC — Working to even further boost use of the industry’s recently launched Batch VIN online search tool, www.freeautorecallsearch.org, automakers have written to the nation’s governors and state administrations/agencies encouraging them to use the service to reach drivers impacted by the Takata airbag recall. The Web portal allows commercial and governmental entities, among them state departments of motor vehicles, state vehicle registrars, state vehicle inspection programs and vehicle fleet managers to perform a free-of-charge search for open recalls on thousands of autos. Users can search for open recalls on up to 10,000 vehicles at once and get results quickly, usually within a matter of seconds.

“Automakers continue to work to develop new and innovative ways to help ensure that vehicle owners remedy vehicles affected by the Takata airbag recall as soon as possible,” wrote Alliance Vice President of Safety and Harmonization Rob Strassburger in the September letter. “It is crucial we collectively work to get defective Takata airbags subject to this recall fixed with free replacements.”

The National Highway Traffic Safety Administration is overseeing the recall efforts, and automakers continue working in parallel to find innovative ways to reach consumers who are impacted by any safety recall.

Ninety-three percent of vehicle owners who confirmed awareness of a safety recall on their vehicle learned about it from the automaker or a new car dealership. But factors including ownership transfers, changes in location and other events limit the number of vehicle owners that automakers are able to reach through traditional methods. This Batch VIN tool can further expand the opportunities for vehicle owners to learn about unresolved recalls and the available free repairs.

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The leading advocacy group for the auto industry, the Alliance of Automobile Manufacturers represents more than 70 percent of all car and light truck sales in the United States, including the BMW Group, Fiat Chrysler Automobiles, Ford Motor Company, General Motors, Jaguar Land Rover, Mazda, Mercedes-Benz USA, Mitsubishi Motors, Porsche, Toyota, Volkswagen Group of America, and Volvo Car USA.